Any claims for defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please report it at firstname.lastname@example.org. If necessary, we will indicate a return address.
Our refund and returns policy lasts 20 days. If 20 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Wrong Address – If the Customer provide an address that is considered insufficient by the courier, the shipment will be returned. The Customer will be liable for reshipment costs once we have confirmed an updated address.
Unclaimed – Shipments that go unclaimed are returned
Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for size exchanges are not allowed. Customers residing in Brazil and regretting a purchase must contact us at email@example.com and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore we reserve right to refuse returns at our sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.